Our strollers conform with EN 1888 safety standards and include:

• 5-point magnetic buckle harness system
• Large pedal one-link brake system
• Extended sun canopy with UPF 50+ protection
• All-wheel suspension

Yes, our car seats meet rigorous safety standards:

• Zeno Plus car seat complies with ECE R129/03 standard (Rearward facing, universal belted)
• Cabrio car seat is ECE R44 certified for safety and secures easily with ISOFIX and Top Tether
  
  

Hamilton products are available through our network of distributors and retailers across Asia.

Hamilton products are distributed through our local distributors in various countries. Please contact the distributor in your region for shipping information.

We offer a wide range of accessories including:

• Protection accessories (mosquito nets, rain covers)
• Comfort accessories (seat liners, cooling pads, wheeled boards)
• Convenience accessories (cup holders, hooks, tripod rotary fans)
• Color packs for customization for X1 Plus & X1 Lite

Yes, for the X1 Plus model, we offer Color Packs in various colors (Pastel Pink, Coral Orange, Cream White, Indigo Blue, Sky Blue) that allow you to change the color of your stroller according to your preference.

Hamilton strollers feature our patented one-hand folding system (Magicfold) with the magnetic 5-point safety system. Our strollers are designed for modern living, whether in the city, countryside, or while traveling, offering convenience and ease of use with just "one hand."

Hamilton strollers are designed to carry your baby safely from birth to 4 years old (approximately 22kg).

Depending on the model, our strollers weigh between 7.2kg and 9kg, making them lightweight and easy to transport.

Cabin friendly, our X1 PLUS, S2, and X1 LITE models are designed to fit the cabin luggage standards of most airline companies. However, we recommend checking with your specific airline for their latest cabin luggage allowance.

Yes, all Hamilton strollers feature individual suspension on all 4 wheels, allowing for a smooth ride over various terrains.

Yes, our strollers can be transformed into a travel system. When leaving the car, you can clip your Zeno Plus infant car seat onto the stroller frame using the Hamilton 2-in-1 adapter provided. Our "Easy Click" system allows you to attach or detach your car seat or bassinet with just one hand. This is currently available for our X1 plus & Lite models.

All our strollers feature a fully reclinable backrest with 3 positions, allowing your baby to sit, recline, or lie flat comfortably.

For detailed cleaning instructions, please refer to your product's user manual. Generally, fabric parts can be spot cleaned with mild soap and water, while the frame can be wiped with a damp cloth.

Hamilton by yoop offers a 2 years warranty (For specific stroller mechanisms only). Registration of your product is required to activate the warranty.

The warranty covers manufacturing defects and natural failures. The folding mechanism has a two-year warranty, while other components have varying coverage periods.

Kindly refer to the warranty page for more information.

The warranty does not cover:

• Wear-and-tear items (wheels, fabric, bumper bar)
• Damage caused by improper storage (e.g., in damp or hot environments)
• Damage resulting from failure to follow the instruction manual
• Improper cleaning and maintenance

Kindly refer to the warranty page for more information.

Each stroller has its own unique code that allows eligible customers to register for a warranty certificate. Please visit our warranty website at https://www.hamiltonws.com/ or contact your local distributor for registration.

If you encounter any issues with your Hamilton product, please contact your local distributor for assistance. For mechanical concerns, we may provide a step-by-step video guide to help resolve the problem. If the issue relates to the folding or unfolding mechanism, a 1-to-1 replacement will be offered within the warranty period.

Repairs are managed by our local distributors. For mechanical issues, we may provide instructional videos to assist them in resolving the problem efficiently. For replacement parts such as wheels, please contact your local distributor for support.

Kindly refer to the service center for more information.

Free gifts are not covered under warranty and are provided on an “as-is” basis. However, if you receive a free gift in defective condition, you may contact us within 7 days of receipt, and an exchange will be arranged where possible.

We do not accept returns for change-of-mind purchases. Please ensure that you have selected the right product before completing your order. For any concerns, feel free to contact our customer support team.

If you receive a defective item, please contact your local distributor or our customer support team within 7 days upon receiving the items. Provide your order details, a description of the issue, and photos or videos if available. We will assess the problem and arrange for repair, replacement, or further assistance in line with our warranty policy.

*For items that require an exchange, the product must be returned in its original packaging and in unused condition. We will guide you through the next steps based on our warranty policy.

A defective item refers to a product that has a manufacturing fault or functional issue that affects its intended use. This may include problems such as:

• Broken or non-functioning folding mechanism
• Malfunctioning wheels or brakes
• Structural damage upon delivery
• Missing or damaged key components

*Normal wear and tear, cosmetic imperfections, or damage caused by misuse are not considered defects. If you’re unsure, please contact our support team with photos or videos for assessment

Exchanges are only accepted for unused items returned in their original packaging. Once a product has been used, it is no longer eligible for exchange unless it is found to be defective under the warranty terms. If you believe your item has a manufacturing defect, please contact our support team for assessment.