Navigating Your Warranty: Understanding Hamilton's Coverage and Claims

Purchasing a new product is exciting, and knowing your investment is protected brings peace of mind. At Hamilton, we stand behind the quality of our products with a 2-year manufacturer's warranty. To ensure you understand your coverage and how to make a claim, we've outlined the key details below.

Warranty Period and Proof of Purchase:

• Our manufacturer's warranty covers your product for 2 years from the purchase date, as indicated on your sales receipt.
• It is crucial to save your original sales receipt in a safe place and make a copy for your records. This receipt serves as your proof of purchase and is essential for any warranty claims.

What's Covered:

• The warranty specifically covers manufacturing defects on the chassis and frame.
• The warranty is limited to the replacement or repair of defective parts, free of charge.
• Notably, the warranty is exclusively for the folding mechanism. Other components or damage outside this mechanism are not covered.
• Products must be purchased from authorized retailers to be eligible for warranty coverage.

Warranty Limitations and Exclusions:

It's important to understand the situations where the warranty will not apply. These include:

• Modifications or repairs performed without prior written permission from Hamilton.
• Defects resulting from negligence, accidents, or improper use or maintenance that deviate from the user guide's instructions.
• Damaged or removed product serial numbers.
• Damage caused by normal wear and tear.
• Incorrect mounting or installation of incompatible parts from other manufacturers.
• Accidental or unintentional damage, misuse, or neglect.
• Improper storage or maintenance.
• Defects, damage, or wear on the handlebar or textiles due to normal daily use, including holes or tears in tires.
• Damage caused by repairs carried out by unauthorized persons or improper disassembly.

Important Considerations:

• The manufacturer's warranty is non-transferable and applies only to the original purchaser.
• Proof of purchase with the purchase date is required for any warranty claim.
• In the event of a defect, contact your authorized retailer first. They are your primary point of contact for warranty claims.

Making a Warranty Claim:

1. Locate your sales receipt: Ensure you have your original proof of purchase.
2. Contact your authorized retailer: They will guide you through the claim process.
3. Provide detailed information: Be prepared to describe the defect and provide necessary documentation.

Understanding your warranty coverage ensures a smooth experience should you encounter any issues. We're committed to providing quality products and support, and this guide will help you navigate the process. Remember to keep your sales receipt safe, and don't hesitate to reach out to your retailer with any questions.

______________________________________________________________________________________________

Need Help? We’re Here for You!

Our customer support team is ready to assist you:
📞 Phone: 9488 5408
📧 Email: warranty@yoop.global