Hamilton Warranty Policy

Home / Blog / Hamilton Warranty Policy

Nathan Chong Feb 3, 2025 0 comments

Our Commitment to Parents

At Hamilton, we understand that parenting is a journey filled with unexpected moments. That’s why we stand behind our strollers with a hassle-free 2-year warranty, giving you peace of mind as you navigate life with your little one.

Your Warranty Coverage

Your Hamilton stroller is backed by a 2-year limited warranty (the “Limited Warranty”), offering you protection against manufacturing defects in materials and workmanship under normal household use.

Who Is Covered?

This Limited Warranty applies only if you:

Are the original purchaser and current owner of the stroller.
Purchased directly from the Hamilton by Yoop Shopify site.
Have used the stroller exclusively for household (non-commercial) purposes.

Note: The warranty is non-transferable and does not extend to purchases made on other platforms, including in-store, marketplaces (e.g., Shopee, Lazada), retailers (e.g., Mummy's Market, Mothercare), second-hand purchases, resales, or unauthorized retailers.

What’s Covered?

Hamilton will, at its discretion, repair, replace, or provide a substitute for any stroller or part found to have defects in materials or workmanship during the warranty period.

Covered defects include:

Frame defects: Structural issues, cracks, or breakage under normal use.
Faulty components: Defective canopies, harness systems, or folding mechanisms resulting from manufacturing errors.

What’s Not Covered?

The warranty does not cover:

Normal wear and tear: Scratches, fabric fading, fraying, or minor cosmetic issues.
Improper use: Damage caused by misuse, accidents, or failure to follow operating instructions.
Environmental damage: Exposure to sun, moisture, or improper storage leading to mold, rust, or fading.
Commercial use: Use in daycare or other commercial environments voids the warranty.
Unauthorized modifications: Damage from third-party accessories or alterations.

Exclusive 1:1 Unlimited Replacement Policy

For unused strollers, Hamilton offers unlimited 1:1 replacements during the warranty period if defects are identified before use. This ensures you receive a flawless product from the start.

How to Start a Claim

If you believe your stroller qualifies under this warranty:

Submit a claim via email (marketing@jne.com.sg).
Provide proof of purchase and photos of the defect.
Our team will review and respond within 3-4 business days.

Important Notes:

Repairs or replacements do not extend or renew the original warranty period.
Replacement products may vary in color, model, or style from the original, depending on availability.
Hamilton does not ship replacement parts or products outside of the country of purchase.